Delivery

Normal delivery times are 9am - 6pm Monday to Friday. The day of delivery will depend on where you live. We have different delivery days for different areas so please check the website for the days on which we can delivery in your area.

Delivery fee per one order is 10 AUD. We deliver to specific areas on pre-defined days. Your order must be placed before 5pm two days before the delivery day in order for us to be able to deliver.

Payments and delivery

When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. Upon confirmation of your order, you will receive a confirmation email with the items purchased. We will contact you to confirm a delivery time and date, as well as your final order (should there be any missing items). A final confirmation email will be sent to you with the final amount and confirmed items to be delivered. This is the amount that will be charged from your credit card.

Any cancellations of orders paid for online need to be made in writing within 24 hours. Your card will then not be debited and the cancellation of the purchase will appear in your next bank statement.

Payment by cash or credit card on delivery (the customer needs to be present to sign the receipt).

If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order. Prices quoted are in Australian dollars and all payments are to be made in Australian dollars.

Refunds, returns and stock availability

Non-perishable items can be returned in Mr Raw Organic Shop Online warehouse within one week (with receipt).We cannot offer refunds for fresh products. No perishables can be returned.

Should a product no longer be available between the time of placing your order and the time of delivery, we will contact you by email to offer alternatives. Should you not wish to receive an alternative we will amend the order, and your receipt, prior to delivery.